Steve Hilliard - Looking at Consultation in Depth / The Customer Journey in a Co
Code: COUBUSINESS03
From £150.00 excl VAT (£180.00 incl VAT)
Are you a hair, beauty or barbering professional? Or currently in training to be one?
For exclusive access to our extensive range of hair, beauty and barbering products at wholesale prices online and in-store, you need an Alan Howard trade card. Getting your exclusive trade card is free and simple, you just need to prove to us that you're in the trade.
For professional applications, please upload a copy of one of the following documents:
- Level 2 or above (NVQ or equivalent) hair, beauty or barbering qualification certificate
- Public liability insurance certificate for your hair, beauty or barbering business
- Current business cheque book
For student applications all of the below documents are required:
- A valid college card
- A course enrolment letter or receipt
Product Details
Steve Hilliard - Client Journey, developing a new consultation, a new way to pay your team (course 3 of 4)
What you will learn
Steve Hilliard has been a salon owner for 28 years, he has 2 salons in Bedfordshire. Steve has stepped out of business but still sees a few VIP customers. Steve is known for understanding his numbers and has been coaching the hair and beauty industry since 2017 when he launched his book “Do Something Different In Your Salon Today!” Throughout the Salon Mastermind you will start to understand the key salon metrics which will help your business gain momentum! With key systems and processes in place Steve will help you get a grip of their numbers to help you understand where you are and what changes need to be made for you to see results!
Key Takeaways
Consultation is the main area salons can see growth, this course gives you a unique way of developing your own consultation process which will help your growth. This gives you staff ‘Ownership’ of their column The ‘Wage Calculator’ is Steve’s golden nugget to success by putting services and retail under one number and driving retail and treatments as the stylist sees the key benefits of upgrading their client and in turn increases their hourly pay. Making your customer journey even better than 5 stars, Steve gives you an insight to new ways of exploring the customer journey which makes you a Michelin Star salon. Plus how to make your salons own ‘Brand’ which makes you stand out.
What will be supplied:
Learning materials.
Tools you will need to bring:
Smart Phone
Timings: 10am to 4pm
What you will learn
Steve Hilliard has been a salon owner for 28 years, he has 2 salons in Bedfordshire. Steve has stepped out of business but still sees a few VIP customers. Steve is known for understanding his numbers and has been coaching the hair and beauty industry since 2017 when he launched his book “Do Something Different In Your Salon Today!” Throughout the Salon Mastermind you will start to understand the key salon metrics which will help your business gain momentum! With key systems and processes in place Steve will help you get a grip of their numbers to help you understand where you are and what changes need to be made for you to see results!
Key Takeaways
Consultation is the main area salons can see growth, this course gives you a unique way of developing your own consultation process which will help your growth. This gives you staff ‘Ownership’ of their column The ‘Wage Calculator’ is Steve’s golden nugget to success by putting services and retail under one number and driving retail and treatments as the stylist sees the key benefits of upgrading their client and in turn increases their hourly pay. Making your customer journey even better than 5 stars, Steve gives you an insight to new ways of exploring the customer journey which makes you a Michelin Star salon. Plus how to make your salons own ‘Brand’ which makes you stand out.
What will be supplied:
Learning materials.
Tools you will need to bring:
Smart Phone
Timings: 10am to 4pm
Product Video
No video available.
You may also need these...
You May Be Interested In
Other customers bought...
Recently Viewed
There are no recently viewed products.